ITIL v3 Foundation Exam Learning Notes-1
This notes is summarized based on ITIL v3 Foundation Syllabus. Key points of ITIL v3 Foundation.
Service Management as a Practice
Best practice
Using Best Practice ensure using the best available methods and techniques to deliver services.
Why ITIL is successful
Best practice
Nonprescriptive
Vendor and techniques mutual
Nonproprietary
Service
1. delivery value to customer
2. without ownership of specific cost and risk